Discovery Call
We learn your platform, tech stack, and testing priorities in a focused 30-minute session.
Virtual visits deserve clinical-grade reliability
Testiva delivers specialist QA for telemedicine and virtual care — video, async messaging, e-prescribing, and HIPAA-safe workflows validated end to end.
90%
Fewer Critical Bugs
3x
Faster Release Cycles
40%
Lower Rework Costs
Why it matters
What happens when chatbots
What happens when chatbots
aren't tested properly
In customer-facing AI, a single bad response isn't just a bug, it's a support ticket, a churn event, or a compliance incident waiting to happen.
Off-brand or harmful responses
Untested edge cases produce replies that contradict your brand voice, offend users, or violate safety policies at scale.
Broken conversation flows
Missed intents, failed handoffs and context loss mid-conversation leave users stuck, frustrated and unlikely to return.
Incorrect information delivery
Chatbots confidently stating wrong product details, prices or policies damage trust and generate significant support overhead.
Integration failures
Broken CRM, ticketing or backend API connections cause silent data loss and unresolved user requests that nobody catches until it's too late.
How Testiva protects your chatbot
- Conversational AI expertise — Our QA engineers specialise in chatbot and dialogue system testing, not generic test automation repurposed for AI.
- Intent & NLU coverage — We build comprehensive test suites covering edge-case phrasings, synonyms, typos and multilingual input variations.
- End-to-end flow testing — Full conversation path validation including escalation, handoff, fallback and session recovery flows across all channels.
- Integration QA — Backend API, CRM and ticketing system connections tested for correctness, latency and failure handling.
- Safety & guardrail testing — We probe policy boundaries, adversarial inputs and jailbreak attempts before your users discover them.
What we test
Core areas of a chatbot we cover
Every layer that affects conversation quality is validated, stress-tested, and verified across channels, integrations and real-world input conditions.
Intent recognition & NLU
Intent classification accuracy, entity extraction, confidence threshold tuning and performance across paraphrase variations and misspelled inputs.
Conversation flow & dialogue management
Multi-turn context retention, branching path coverage, slot-filling logic and graceful fallback handling when inputs go off-script.
Response accuracy & consistency
Factual correctness, tone consistency, contradiction detection across sessions and alignment with your live knowledge base.
Escalation & human handoff
Trigger accuracy, context transfer completeness, agent routing logic and queue integration testing across ticketing platforms.
Channel & platform coverage
Web widget, WhatsApp, Slack, Teams and mobile SDK behaviour tested for feature parity and platform-specific edge cases.
Backend & API integrations
CRM lookups, order management, ticketing and payment API calls tested for accuracy, latency and graceful error handling.
Safety & guardrail enforcement
Policy boundary testing, prompt injection attempts, sensitive topic handling and content moderation validation across user personas.
Personalisation & context
User profile utilisation, session memory accuracy, preference handling and cross-session continuity testing.
Performance & scalability
Concurrent user load testing, response latency under peak traffic and degradation behaviour under sustained stress conditions.
HOW IT WORKS
Up and running in 4 simple steps
From first contact to your first test report — a process designed to be fast, transparent and low-friction.
QA Audit & Plan
We audit your current test coverage and deliver a tailored testing strategy and test case plan.
Test Execution
Our team runs manual and automated tests, logging every defect with full reproduction steps.
Report & Iterate
You receive a detailed report with severity ratings, trends, and recommendations for the next sprint.
What People Say
“Testiva is a great team to work with. I’ve hired them multiple times and recommended them to others, all impressed by their thorough work. Highly recommended for QA.”
“Testiva team is highly skilled and extremely thorough. I trust them for accurate and timely delivery. They are a reliable resource for any project.”
“Testiva team delivered outstanding quality with great professionalism. Communication was excellent and delivery met expectations. Highly recommended.”
“Excellent team worked well with minimal supervision and did a great job. Their work helped us improve the robustness of the platform.”
Chatbot & Conversational AI Software
Testing Packages
| CORE AI FUNCTIONAL TESTING | ||||
| Functional testing |  |
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| Conversational UI testing | |
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| API & webhook endpoint testing |  |
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| Concurrent query / load testing | |
5K users | 10K users | Unlimited |
| Automated regression test suite | |
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Setup only | Full build |
| CI/CD pipeline integration | |
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| CHATBOT & CONVERSATIONAL AI SPECIFIC | ||||
| Intent recognition & NLU accuracy | |
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| Dialogue flow & context management | |
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| Response quality & accuracy | |
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| Fallback & error handling | |
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| Escalation & live agent handoff | |
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| Omnichannel & platform compatibility | |
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| Integration with backend systems | |
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| Multilingual & localisation | |
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| AI QUALITY & SAFETY | ||||
| Hallucination & factual accuracy testing | |
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| Bias & fairness evaluation | |
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| Toxic & harmful output detection | |
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| Prompt injection & jailbreak resistance | |
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| Model output consistency & regression | |
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| AI model version & rollback testing | |
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| SECURITY, PRIVACY & COMPLIANCE | ||||
| PII detection & data privacy testing | |
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| Conversation data encryption QA | |
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| Audit logging & conversation trail QA | |
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| GDPR / CCPA compliance testing | |
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| Enterprise SSO & access control testing | |
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| SUPPORT & REPORTING | ||||
| Dedicated QA lead | |
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| AI quality scorecard & weekly report | |
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| 24/7 critical defect SLA | |
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Get in touch
Start with a discovery call
Tell us about your telehealth platform and we'll map out exactly what testing you need — no obligation.
Email us
Book a call
30-minute discovery sessions available Mon–Fri
Fast response
We reply to all enquiries within 1 business day