Discovery Call
We learn your platform, tech stack, and testing priorities in a focused 30-minute session.
Virtual visits deserve clinical-grade reliability
Testiva delivers specialist QA for telemedicine and virtual care — video, async messaging, e-prescribing, and HIPAA-safe workflows validated end to end.
90%
Fewer Critical Bugs
3x
Faster Release Cycles
40%
Lower Rework Costs
Why it matters
What happens when RAG systems
What happens when RAG systems
aren't tested properly
In production AI, retrieval failures aren't just inconvenient, they erode user trust, generate liability, and silently degrade over time.
Hallucinated answers
Responses not grounded in retrieved context mislead users and expose organisations to reputational and legal risk.
Retrieval blind spots
Poorly chunked documents or misconfigured embeddings cause critical information to never surface in results.
Embedding drift
Stale or inconsistently updated vector indexes silently degrade answer quality as your knowledge base grows.
Pipeline latency spikes
Unoptimised retrieval stages cause timeout failures and degraded UX under real production query volumes.
How Testiva protects your RAG system
- LLM & RAG expertise — Our QA engineers specialise in AI pipeline testing, not generic software QA.
- Automated eval suites — We build RAGAS, TruLens and custom harnesses tailored to your knowledge domain.
- Multi-vector store coverage — Deep integration testing across Pinecone, Weaviate, Qdrant, pgvector and more.
- Adversarial query testing — Prompt injection, out-of-domain queries and edge cases built into every test cycle.
- Shift-left evaluation — We catch retrieval failures during development, not after your users do.
What we test
Core components of a RAG pipeline we cover
Every layer that affects answer quality is validated, stress-tested, and verified across models and vector stores.
Document ingestion & chunking
Chunk size strategy, overlap logic, metadata extraction and parser accuracy tested across diverse document types and formats.
Embedding quality & consistency
Semantic similarity calibration, embedding model benchmarking, multilingual coverage and drift detection over time.
Retrieval relevance & ranking
Top-k precision, recall@k, re-ranking accuracy, hybrid search quality and metadata filter correctness.
Answer faithfulness & grounding
Hallucination rate measurement, source attribution accuracy, context utilisation scoring and factual consistency checks.
Vector store integrity
Index completeness, upsert/delete consistency, namespace isolation and cross-provider migration validation.
Query understanding & routing
Query rewriting accuracy, HyDE effectiveness, multi-hop reasoning chains and intent classification testing.
Pipeline latency & throughput
End-to-end latency profiling, bottleneck identification, concurrent query load testing and streaming response QA.
Security & data governance
Prompt injection resilience, PII leakage detection, access-control boundary testing and audit trail validation.
Regression & evaluation tracking
Automated eval baselines, A/B comparison of pipeline versions, score trend monitoring and regression alerting.
HOW IT WORKS
Up and running in 4 simple steps
From first contact to your first test report — a process designed to be fast, transparent and low-friction.
QA Audit & Plan
We audit your current test coverage and deliver a tailored testing strategy and test case plan.
Test Execution
Our team runs manual and automated tests, logging every defect with full reproduction steps.
Report & Iterate
You receive a detailed report with severity ratings, trends, and recommendations for the next sprint.
What People Say
“Testiva is a great team to work with. I’ve hired them multiple times and recommended them to others, all impressed by their thorough work. Highly recommended for QA.”
“Testiva team is highly skilled and extremely thorough. I trust them for accurate and timely delivery. They are a reliable resource for any project.”
“Testiva team delivered outstanding quality with great professionalism. Communication was excellent and delivery met expectations. Highly recommended.”
“Excellent team worked well with minimal supervision and did a great job. Their work helped us improve the robustness of the platform.”
RAG Apps — Software
Testing Packages
| CORE RAG FUNCTIONAL TESTING | ||||
| End-to-end retrieval & generation testing |  |
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| Indexing & ingestion pipeline testing | |
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| Chunking strategy validation | |
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| Vector store integration testing |  |
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| Concurrent query / load testing | |
5K users | 10K users | Unlimited |
| Automated regression test suite | |
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Setup only | Full build |
| CI/CD pipeline integration | |
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| RAG-SPECIFIC TESTING | ||||
| Retrieval accuracy & recall | |
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| Relevance ranking & reranking | |
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| Answer groundedness & faithfulness | |
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| Fallback when no context found | |
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| Citation & source attribution | |
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| Hybrid search (keyword + vector) | |
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| Context window utilisation | |
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| Embedding model & semantic scoring | |
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| AI QUALITY & SAFETY | ||||
| Hallucination & factual accuracy testing | |
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| Bias & fairness evaluation | |
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| Toxic & harmful output detection | |
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| Prompt injection & jailbreak resistance | |
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| Output consistency & regression | |
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| Model version & rollback testing | |
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| SECURITY, PRIVACY & COMPLIANCE | ||||
| PII detection in retrieved documents | |
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| Data access & permission QA | |
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| Audit logging & retrieval trail QA | |
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| GDPR / CCPA compliance testing | |
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| Enterprise SSO & access control testing | |
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| SUPPORT & REPORTING | ||||
| Dedicated QA lead | |
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| AI quality scorecard & weekly report | |
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| 24/7 critical defect SLA | |
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Get in touch
Start with a discovery call
Tell us about your telehealth platform and we'll map out exactly what testing you need — no obligation.
Email us
Book a call
30-minute discovery sessions available Mon–Fri
Fast response
We reply to all enquiries within 1 business day