Real-world speech & audio errors
Accents, background noise, overlapping speech, and poor audio quality change how the agent hears and responds in ways lab tests never reveal.
Live webinar
How to test your AI Voice Agent Before Production Deployment
A practical session for startups and companies building AI Voice Agent applications. Learn what to test beyond traditional QA before your voice agent handles real users.
28 Oct 2026
Date
12:00 PM EST
Start time
45 minutes
Duration
Online
Format
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Building an AI Voice Agent is hard.
Testing one is even harder.
Traditional QA can verify that the application responds, but may not catch the real-world failures that surface when voice agents handle live conversations.
Intent misclassification
The agent understands the words but maps them to the wrong intent routing a complaint as an enquiry, or a cancellation as a renewal.
Hallucinated responses
The agent confidently states information that was never in its knowledge base pricing, policies, or commitments that do not exist.
Realistic conversations are difficult to test at scale
Realistic conversations are difficult to test at scale Voice agent testing requires dynamic conversations, making it difficult to manually test diverse user behaviors, edge cases, and unexpected responses at scale.
What we will cover
Practical areas your team should address when building an AI Voice Agent testing strategy. Testiva's team will also give a live walkthrough of Testiva's in-house AI Voice Agent testing tool during the session.
AI Voice Agent testing fundamentals
Speech recognition and transcription quality
Multi-turn conversation and context retention
Escalation and fallback behaviour testing
Privacy, data handling and compliance considerations
Intent recognition and slot-filling accuracy
Hallucination and response accuracy testing
Real-world audio edge cases and noise scenarios
Latency, interruption, and barge-in handling
Q&A session with the Testiva team
Who should attend
This webinar is designed for teams building or preparing to deploy AI Voice Agent products.
Join the webinar
Reserve your spot and learn how to build a stronger testing strategy for your AI Voice Agent.
After registration, Testiva team will contact you and will share the webinar link via email
Common questions
Traditional QA checks that the application works, but it cannot judge whether the agent understood the caller or replied correctly. Voice agents also fail in ways scripted tests miss, such as misheard words, wrong intents, awkward interruptions, and made-up answers.
We compare the agent's responses against approved knowledge and expected answers across many call scenarios. We also run tricky and out-of-scope questions to see whether the agent invents information, guesses, or confidently states something incorrect.
Teams can use synthetic callers and scripted scenarios that simulate real conversations, accents, background noise, and interruptions. This covers realistic situations at scale without exposing any real customer or patient information.
Start before launch, as soon as the core call flows work, so issues are found while they are still cheap to fix. Then keep testing after every model, prompt, or integration change to catch problems before callers do.
No. It covers testing for any AI voice agent. Testiva specializes in healthcare and AI application testing, so some examples may come from healthcare, but the approach applies across industries.
Yes, it is free. Fill in the registration form, and an email with meeting link will be sent automatically on your registered email. Use your work email, so it reaches you.