OMED - Testiva

QA Excellence for Gut Health Monitoring: Ensuring Stability for OMED Health App

Overview

OMED Health is a digital health company helping users monitor and improve gut health through a connected analyzer and mobile app. The platform delivers personalized insights based on digestive data, bridging the gap between home tracking and clinical support.

Project Goals

OMED needed a reliable QA process to validate cross-device functionality, time-sensitive data logging, and seamless syncing between mobile apps and hardware analyzers. The goal was to enhance user trust and prepare the product for broader clinical and consumer rollout.

Challenges

The platform was facing product reliability issues that directly impacted user trust and growth:

Data syncing failures between the app and analyzer led to missing records, making insights unreliable and lowering user satisfaction
Timezone-based sync errors caused incorrect timestamps, affecting the accuracy of historical health trends
Connection instability between the app and hardware caused users to abandon the logging process mid-session
Notification issues across iOS and Android reduced app engagement and daily usage
UI responsiveness problems made the app difficult to use on lower-end devices, causing drop-offs in onboarding

As a result, OMED experienced high support queries, reduced app stickiness, and difficulty retaining first-time users.

Testiva’s Solutions

We applied a dual layer QA approach combining strategic test planning with hands-on execution tailored to health tech systems:

Introduced a risk based QA framework, prioritizing syncing, logging, and user engagement workflows
Built test scenarios around real-life user behavior, including time zone shifts, network drops, and idle sessions
Maintained end-to-end traceability of features using JIRA and regression cycles mapped to each sprint
Designed a full test suite covering core and edge-case flows across mobile and analyzer integration
Conducted cross-device testing on both iOS and Android to reproduce platform-specific issues
Ran regression tests after every feature addition to prevent new bugs from disrupting previous fixes
Reported and verified over 100 high-impact bugs related to sync timing, API errors, and delayed notifications

Results & Impact

Testiva’s QA interventions had a clear impact on both product stability and business outcomes:

Resolved 70% of data syncing issues, leading to more accurate, trustworthy insights
Reduced post-release issue impact by 50%, lowering support load and hotfix frequency
Improved multi-device compatibility, enabling wider user adoption across demographics
Boosted development speed and confidence through a reliable QA pipeline
Contributed to a 95% improvement in user satisfaction, based on tracked retention metrics and feedback

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